A Software Overhaul That Accelerates Online Learning
Replacing NASW's Online Courseware Service
The National Association of Social Workers (NASW) is the largest membership organization of professional social workers in the world. The NASW California Chapter runs SocialWorkWeb.com, the internet's premiere online continuing education program for social workers and mental health professionals.
Skylight consultants analyzed their existing software and then reimplemented the product as a modern web application that scales easily across desktops, tablets, and phones.
The Challenge: Rebuilding Courseware from the Ground Up
Remaking an already successful software service is tricky. The new software should offer a significantly improved user experience, but without losing track of what users loved about the previous system. This kind of project requires thorough planning and a thoughtful implementation that carefully blends the old with the new.
“With Skylight we found a real partner who can help us grow our program.”
—Lora Pierce, Director of Online Continuing Education
|NASW Before||NASW After|
|Site was not easily browsable on phones and other mobile devices.||User experience transitions seamlessly across desktops, phones, and tablets.|
|Service was struggling with significant performance problems.||Massively improved service performance and scalability.|
|Scattered codebase was difficult to maintain and expensive to modify.||Clean code written entirely in a single language. New features can be added with ease.|
|Administrative interface was slow and difficult to use.||New admin interfaces makes course creation and other administrative tasks simple.|
|Course purchase and navigation was sometimes confusing for users.||New interface greatly simplifies the purchase process, thus reducing staff time spent on user support.|